Company History
The company has been operation since 1993. when our present Managing Director John Forbes acquired the Gestetner franchise rights, in the Border and Transkei regions with offices in East London and Mthatha. At the time the combined branches boasted twelve employees.
In the latter part of 1996, in order to keep our company in line with worldwide demand for the latest office machines, we branched out further into the exciting and innovative area of digital equipment. Due to the growing amount of satisfied customers within these areas, we made the decision to expand further. Therefore, in 1997 we decided to purchase the franchise rights for the Old Eastern Province through our sister company Omni Technologies (Pty) Ltd, dealing predominantly in photocopiers and facsimile machines. As of 1 September 2010, N R G Office Solutions (Pty) Ltd and its sister company Omni Technologies (Pty) Ltd operating from Port Elizabeth, both joined forces with Kyocera Mita South Africa as the Premier supplier of Kyocera's award winning copiers, printers and multi-functional products in the Eastern Cape. This makes us effectively the largest supplier of Kyocera products in the Eastern Capet through our branches in Port Elizabeth, East London, Queenstown, Mthatha and Aliwal North.
The company employs in excess of 60 people ranging from administration personnel to highly qualified service engineers and business solutions consultants.
What the Company does
NRG Office Solutions (Pty) Ltd is dedicated to managing the entire document life cycle in both electronic and paper-based form. Our complete range of hardware products and software solutions as well as our Business and Professional Services are designed to work in combination to enhance our customer's productivity, efficiency and ultimate profitability.
Our objective is to form strong business relationships with each of our customers, developing a precise understanding of their particular business needs and becoming an invaluable part of their team. Our commitment to serving our customers is: 'we never try to sell equipment you don't need' -- our sales consultants will always listen first and advise later.
Working with NRG Office Solutions (Pty) Ltd allows you to get on with your Business whilst being safe in the knowledge that our expertise and understanding will attain the solution that is right for you. In addition, you will benefit from the security that comes along with being a part of a major local and global group. As your business grows along with its changing needs you can rest assured of the resources offered by our local company to keep you at the fore front of technological advancement. We have the skill and expertise to supply the solution.
Vision
To be the leader in our industry by capturing leading market shares and achieving a premier position in the industry for Customer Satisfaction.
Business Goals & Objectives
- Total Customer Commitment
- Recognise Customers and Employees as our most Important Assets
- Be a Trusted and Respected Corporate Citizen
- Community Support
Products & Services
Business Partner vs. Supplier
N R G Office Solutions (Pty) Ltd would never want to be considered a supplier of "the potential customer", but rather a business partner. N R G Office Solutions (Pty) Ltd personnel are selfmotivated and self-directed. A passion for providing innovative Document Management Solutions and services remains the foundation of N R G Office Solutions (Pty) Ltd business and their staff is committed to exploring new frontiers in order to achieve and maintain this drive for excellence. Not only are N R G Office Solutions (Pty) Ltd personnel trained on a regular basis, they are hired and managed based on their pro-active approach to work.
Consultancy Services
In today's complex business world, effective control of your document environment can quickly boost productivity and streamline work flow; we know that investment in the right mix of hardware, software and services is fundamental to your business. Our consultancy Services analyse your current and future document requirements, recommending and implementing an ideal combination of products that will deliver immediate results.
Delivery, Installation & Configuration Services
We ensure that products are delivered, configured and installed quickly and discretely, so you can take advantage of your new document environment from day one.
Training Services
Your employees need to know to use our products efficiently so they can focus on their daily activities. We train End-Users, Key Operators and administrators to thoroughly understand our products and how they can improve document work flow. We focus on helping your employees achieve maximum productivity, which in turn reduces total cost of ownership.
Maintenance, Support and Management Services
Our remote and on-site support services ensure that your products are kept in optimum condition, maximizing the availability of your document solutions so you can focus on your core business. All services are underpinned by flexible Service Level Agreements to suit your requirements.
Development Services
We understand that every business has individual requirements, often requiring products to be tailored to meet specific needs. Our development teams will customize our own products, providing integration or interfacing to third party products. This approach ensures a precise fit with your unique processes and infrastructure.
Project Management Service
Our project managers ensure that you see benefits delivered on time and within budget. Our partnership approach gives you a single, reliable point of contact that truly understands your business.
Business & Professional Services that deliver Total Document Solutions
a. Controlling cost
In today's climate, decision makers are constantly seeking to identify areas where they can control costs and thereby maximize profitability. As documents are used throughout organisations, the way that they are produced can be a major route to improving efficiency.
With document equipment – from faxes to printers – present in every office and department, gaining an overall view of resources and how they work together can be challenging. Equipment is often a mishmash of the old and the new, with legacy devices trailing back through a number of generations. Documents are produced all day, every day across every part of a business so small changes in the way that resources are deployed can have massive benefits for controlling costs.
Looking in-depth at the way machines are used can reveal a wide variety of other routes for cost- savings. In fact, industry analysis predicts that businesses that effectively manage their printer, copier and MFP fleets can save up to 30% per year on costs.
N R G Office Solutions (Pty) Ltd is leading the charge in helping organisations control costs. As well as producing quality hardware and software packages. We offer consultancy to help customers achieve better cost transparency.
b. Total Cost of Ownership (TCO)
Total Cost of Ownership come down to cost vs. functionality vs. business need. The objective of TCO analysis is to understand your costs and remove all unnecessary or unproductive equipment. This in-depth analysis is presented in a single detailed report which forms the basis of a proposal that provides immediate savings.
Today, N R G Office Solutions knows through consultancy the right mix of quality hardware, software and support can be matched to specific business needs, and through a range of business and professional services as above a solution can grow and develop with that business